All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order ships, including a tracking number.

No. Once an order is processed and shipped, we cannot modify the shipping address. Please double-check your address before confirming your purchase. If you entered an incorrect address, contact the local carrier directly using the tracking information provided. For carrier details, email us at Support@pridora.com.

Delivery times vary by country and shipping method. Below are estimated delivery times (excluding processing days):

Note: Delays may occur due to high order volumes.

You’ll receive a tracking number via email once your order ships. Allow 48 hours for tracking details to update. If your order hasn’t arrived within 30 business days, contact us at Support@pridora.com.
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Your order may incur import duties, taxes, or VAT upon arrival in your country. These fees are your responsibility and are not included in your purchase price.

We offer a 14-day return window from the delivery date. Items must be unused, in their original packaging, and accompanied by proof of damage/defect. Contact us first at Support@pridora.com to receive a return label. Self-shipped returns without a label are not eligible for refunds.

1. Email Support@pridora.com within 14 days of delivery.

2. We’ll provide a return label (if applicable) and instructions.

3. Once received and approved, your refund will be processed in 5–10 business days.

Refunds cannot be issued for:

• Incorrect shipping addresses provided by the customer.

• Orders still in transit.

• Items damaged after use.

• Currency conversion fees.

• Returns shipped without prior approval.

Email us immediately at Support@pridora.com with proof of damage. We’ll replace the item or issue a full refund.

We’ll replace the item free of charge! You only cover return shipping costs.

We collect:

• Order/account details: Name, email, address, phone number.

• Technical data: IP address, device type, browser.

• Payment data: Processed securely via Stripe/PayPal (we don’t store full payment details).

• To process orders and send updates.

• For fraud prevention and legal compliance.

• To improve site performance and user experience.

• For marketing (only with your consent).

We share data only with essential service providers (e.g., shipping carriers, payment processors) under strict confidentiality agreements. We never sell or rent your data.

Adjust your browser settings to block or delete cookies. Note: Disabling cookies may limit site functionality.

You can:

• Request access to or deletion of your data.

• Opt out of marketing emails (use the “Unsubscribe” link).

• Withdraw cookie consent.
  Contact privacy@pridora.com to exercise these rights.

• Order data: 4 years (for legal compliance).

• Account data: Until deletion is requested.

• Marketing data: Until consent is withdrawn.