Privacy Policy

Last Updated: [04/04/2025]

This Privacy Policy governs the manner in which PRIDORA.com (“we,” “us,” or “our”) collects, uses, maintains, and discloses personal information from users (“you,” “your”) of the website https://pridora.com (the “Site”). By accessing or using the Site, you consent to the practices described in this policy.

  1. Information We Collect

We collect personal and non-personal data to provide and improve our services. The types of information we collect include:

  1. a) Order & Account Information
  • Personal Details: When you create an account or place an order, we collect your full name, email address, billing and shipping addresses, and phone number. This information is necessary to process transactions, comply with tax and shipping regulations, and communicate order updates.
  • Account Credentials: For registered users, we collect and securely store your username and password to authenticate account access.
  1. b) Automated Data
  • Technical Information: We automatically collect your IP address, browser type, device type (e.g., mobile, desktop), and operating system to detect and prevent fraudulent activity, analyze site performance, and comply with regional legal requirements (e.g., calculating taxes based on geolocation).
  • Cookies: We use cookies and similar technologies to track items in your shopping cart, remember login sessions, and personalize your experience. For details, refer to the Cookies section below.
  1. c) Third-Party Integrations
  • Plugins & Themes: Our Site relies on third-party services to enhance functionality, including:
  • Marketing Tools:
    • Facebook Pixel and Mailchimp collect anonymized data for targeted advertising and email campaigns. You may opt out of these services using the instructions provided in the Your Rights section.

Note: Payment details (e.g., credit card numbers) are processed directly by our payment gateways. We do not store full payment information on our servers.

  1. How We Use Your Data

Your data is used for the following purposes:

  1. Order Fulfillment: To process purchases, refunds, and shipping updates.
  2. Legal Compliance: To prevent fraud, comply with tax laws, and respond to legal requests (e.g., court orders).
  3. Site Optimization: To analyze user behavior, improve website performance, and troubleshoot technical issues.
  4. Communication:
    • Transactional Emails: To send order confirmations, shipping notifications, and account-related updates.
    • Marketing Emails: To share promotions, discounts, and product news only with your explicit consent.

Note: See “Do Not Sell My Personal Information”

  1. Who We Share Data With

We share your data with trusted third parties strictly for essential services:

  • Shipping Carriers (e.g., USPS, FedEx): To deliver orders and provide tracking information.
  • Hosting & Analytics Providers: To maintain server infrastructure and analyze site traffic.
  • Payment Processors: To securely complete transactions.

We do not sell, rent, or trade your personal data. Third parties operate under contractual agreements to protect your information in line with their privacy policies.

  1. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including the United States. We implement safeguards to ensure compliance with global privacy standards:

  • GDPR Compliance: Transfers to non-EU countries use Standard Contractual Clauses (SCCs) or Privacy Shield frameworks (where applicable).
  • PIPEDA Compliance: Data shared with Canadian third parties is protected by binding contractual terms.
  1. Your Rights

Depending on applicable laws, you may exercise the following rights:

  1. Access & Correction: Request a copy of your personal data or ask us to update inaccuracies.
  2. Deletion: Ask us to erase your data, except where retention is required for legal, tax, or security purposes.
  3. Opt-Out of Marketing: Unsubscribe from promotional emails using the “Unsubscribe” link in each email.
  4. Withdraw Consent: Revoke permissions for cookies or email subscriptions at any time.

To exercise these rights, contact us at privacy@pridora.com. We will respond within 30 days and may request verification of your identity.

  1. Cookies

Types of Cookies We Use

  • Essential Cookies: Required for core functions like cart retention and user logins.
  • Analytics Cookies: Track site traffic and user behavior via Google Analytics (opt-out here).
  • Performance Cookies: Enhance site speed through LiteSpeed Cache.

Managing Cookies

Adjust your browser settings to block or delete cookies. Note that disabling cookies may limit Site functionality.

  1. Data Retention
  • Order Data: Retained for 4 years to comply with tax, accounting, and consumer protection laws.
  • Account Information: Stored until you request deletion or close your account.
  • Marketing Data: Retained until you withdraw consent or unsubscribe.
  1. Security Measures

We employ industry-standard safeguards to protect your data:

  • Encryption: All transactions are secured via SSL/TLS encryption.
  • Access Controls: Sensitive data is accessible only to authorized personnel.
  • Audits: Regular security reviews to identify and address vulnerabilities.
  1. Region-Specific Disclosures

Lawful Basis for Processing

  • Contractual Necessity: Data required to fulfill orders (e.g., shipping addresses).
  • Consent: Data used for marketing or non-essential cookies.

Data Protection Officer (DPO)

For privacy-related inquiries, contact our DPO at privacy@pridora.com.

Breach Notification

In the event of a data breach posing significant risk to your rights, we will notify you and relevant authorities (e.g., OAIC, Privacy Commissioner) as required by law.

  1. Updates to This Policy

We may update this policy to reflect changes in legal requirements or business practices. Revised versions will be posted on this page, and your continued use of the Site constitutes acceptance.

  1. Contact Us

For questions, requests, or concerns about this Privacy Policy: