Returns & Refund Policy

Return Policy

We provide a 100% money-back guarantee for products that have arrived defective or damaged during shipping. Kindly inform us at support@pridora.com, and we will give you instructions for returning to our return address to make a replacement or refund, whichever is preferred. Proof of defect/damage is necessary. If you selected the wrong size/color, please let us know and we will replace them free of charge! Only shipping to the warehouse will be at the cost of the customer.

Returns

To make a return, please email us at support@pridora.com. Our return policy lasts 14 days from the day your order was delivered. If 14 days have elapsed since the delivery of your order, unfortunately, we cannot offer you a refund or exchange. The products returned for damaged reasons must be unused and presented in their original packaging. Customers will only cover return shipment costs. Before returning items to us, do not ship on your own before we provide a return label, no refund can be given in this case.

Refund Policy

We strive to make your shopping experience as smooth as possible. If you need to return an item, here’s what you should know:
Return Process:

We’ll email you when we receive your return.
You’ll get another email once we’ve reviewed and approved your refund.
After approval, we’ll credit your original payment method.
Please allow 5-10 business days for the refund to appear on your statement.

Unfortunately, we can’t offer refunds in these situations:

You provided an incorrect shipping address
Your order hasn’t arrived yet but is still on its way
The item was damaged after use
You’re unsatisfied with currency conversion fees
You sent a return without contacting us first for a return label

A note on pricing:
We process all transactions in US dollars. The price you see before checkout is an estimate in your local currency.
Missing packages:
Double-check your shipping details! We’re not responsible for packages sent to wrong addresses. But if we made the mistake, we’ll sort it out at no cost to you.
Questions? Don’t hesitate to reach out. We’re here to help!